Shipping and Returns

Pricing policy

Prices are shown in € ,DKK and NOK. All prices include Danish VAT of 25%. Prices do not include service, payment and delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.

Payment

We accept the following credit- and debit cards: Visa, Mastercard,Visa Electron. The amount for your order will not be charged until your order is shipped from our wear house.

Order confirmation 

You will receive an order confirmation by e-mail shortly after placing your order. For any questions to this please write to hello@loveandstones.com

Shipping 

We know that you can’t wait to get your order so we do our best to ship your order as informed on each style. To follow your shipment, you will receive can a tracking number included in your shipping confirmation, which you get by e-mail as soon as we shipped your order.  All orders are shipped via GLS and UPS.

Please notice that we are unable to deliver to P.O. box addresses.

Returns

If you change your mind about an item you must return it to us within 14 days after having received your purchase.

Make sure that the product is still in perfect condition with undamaged packaging and any tags still attached. We reserve the right to refuse any returns that do not match with this.

Send the return to: Love & Stones Aps, Boldhusgade 6,1 , 1062 Copenhagen K, Denmark

The return and financial responsibility is yours until it reaches us and are confirmed by a delivery confirmation.

The reimbursement of your return, will normally be done in 5 workings days, and in the same way that it was paid for.

Warranty claims

There is a 2 years warranty on all products sold on www.Lolasproject.com. This warranty covers manufacturing faults only, not wear and tear from regular use. Please contact us at hello@loveandstones.com if you have a claim, including order number, photos of the claim area and a description of the claim.

Privacy policy

All your personal information is handled under strict confidence. Lola’s Project will never give any of your personal information to 3rd parties. All information is encrypted for safety.

Security

For the safety of your personal information, we use SLL encryption on all data to and from the site. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser when SSL is activated.

Cookies

Cookies can be used by www.loveandstones.com in order to improve your experience when browsing and using our website. The cookie identifies your computer and allows the site to remember your personal settings. www.loveandstones.com may not operate properly when cookies are disabled in your web browser.

Measurements

All measurements are approximate and variance may occur. We have done our best but please have average standard sizing in mind.

Age restrictions 

Parental or guardian consent is required for customers under the age of 18.

Governing law

The terms of use are complied  with Danish law and the Danish courts will have exclusive jurisdiction.